or Client Services
ANG (ƒ)AUD ($)CAD ($)EUR (€)GBP (£)MXN ($)USD ($)
Lang
    0
    0
    Bag (0) 0
    • Home
    • FAQs About Our Escape Room Puzzles

    FAQs About Our Escape Room Puzzles

    Frequently Asked Questions About Our Escape Room Puzzles, Props, & Brain Teasers

    Hopefully you find the list below helpful. If you have any additional questions or need clarification on any of the questions/answers listed below please do not hesitate to contact me. I can be reached via E-mail or phone 352-777-1069 (Phil).

    International Shipping

    Q: Do you ship your escape room puzzles internationally?
    A: Yes! We ship all around the world.

    Q: What is the cost of international shipping?
    A: Cost varies depending upon the overall weight of your order. Fortunately, we have a pretty good deal on international shipping rates which will save you a lot of money.

    Q: How do I take advantage of your discounted international shipping rates?
    A: It is very easy. Simply select your country from the pop-up window or the dropdown box at the top of the page. This will translate the site to your native language and currency. Not only will this activate the international shipping platform, but allow you to browse our site in your language and currency.

    Q: How long does it normally take for international shipments to arrive?
    A: Travel time varies country to country. Expect 8-16 days.

    Q: How long does it take for you to ship an order?
    A: This is a tricky one as it really depends upon what you order. Some puzzles (such as mazes) take a bit more time to make than a cipher wheel or lobby puzzle. Often I can have an order ready to ship within 4 business days. Other factors such as custom requests/engraving will increase lead time.

    Q: I can't wait that long is there any option to receive my puzzles faster?
    A: Indeed there is. If you do not mind paying more for shipping I can have them sent via DHL. The shipping time for this service is normally 2-5 days. If you would like to use this shipping option please contact me directly. 

    Custom Work

    Q: Can I have different symbols/text/images engraved on puzzles?
    A: Absolutely. Almost every puzzles can be customized in order to fit in with the theme of your escape room. 

    Q: What file type does the image need to be?
    A: Black and white vector based images work best.

    Q: What is the cost?
    A: The cost will vary for each puzzle and amount of work needed. If you would like a quote please contact me via E-mail or phone 352-777-1069 (Phil) 

    General

    Q: How do I get a hold of you if I have questions?
    A: You can send over an E-mail by clicking here or give me a call at 352-777-1069 (Phil).

    Q: Do you have a privacy policy?!
    A: Yes! You can check it out here: Privacy Policy

    Q: Where is your shop located?
    A: We are located about an hour north of Tampa Bay in Spring Hill, FL.

     

    WHAT ARE YOU LOOKING FOR?

    View all products

    Search for "{{ result }}"

    MY BAG (0)
    Your shopping bag is empty.
    MY WISHLIST
    VIEW WISHLIST
    Your wishlist is empty.

    Phil Janelle
    1196 Waterfall Dr
    Spring Hill FL 34608

    Mon - Fri: 7am - 6pm est
    Saturday: 10am - 4pm est
    Sunday: 12pm - 4pm est

    352-777-1069

    Phil@CreativeEscapeRooms.com

    Return and Refund Policy

     

    Q: Do you accept returns?
    A: Yes; however, Custom work cannot be returned. 

    • Brain Teasers and games can be returned within 30 days of delivery date.

         Returns on Escape Room Puzzle and Props:

    • If the puzzle/prop came in shrink wrap it must still be in the shrink wrap unopened.
    • The return must be made within 30 days of delivery date
    • The item(s) cannot have been used in any capacity. This means if it has been through a test run or used for a day it cannot  be returned. If the item(s) shows any signs of use a refund will not be issued. Do not send back a used item expecting a refund. Be honest.
    • You are responsible for return shipping. Shipping cost to send the item to you will not be refunded.
    • A refund will not be issued until the item(s) have been received. Once the item(s) has been received and if meets the criteria above a refund will be initiated. It can take up to 7 days for the refund to be processed. (If I could make the refund process faster I would, but that is not something I have control over.)

    Q: Will you refund a purchase?
    A: Refunds on brain teasers and puzzles will be processed once the item has been received. Please contact me prior informing me you are making a return and why.
    A: Refunds on Escape Room puzzles and props will only be made under the following two conditions: 

    • The item(s) was damaged during shipping. If this occurs you will need to Email pictures of:
      • The broken item(s)
      • The box it was shipped in
    • We made a mistake while making your item(s). This can be construction related or an issue with incorrect custom work. In this case please Email:
      • A picture of the item(s) showing the issue
      • The approved custom work
    • We will not refund an item broken due to a player using excessive force. All of our items are built with escape rooms in mind. They will take a beating, but not an unreasonable amount. If a player manages to rip the lid off of a puzzle box that is not reasonable. Be realistic about what happened. If it is a fault on our part we will issue a refund. We will not issue a refund because a player used a key to pry open a box or threw it against the floor in frustration (just two examples I have encountered in the past). Again, be realistic and honest about what happened.
    Please address any questions to Phil@CreativeEscapeRooms.com

    Drop Us A Line

    We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have.

    Thanks for contacting us. We'll get back to you as soon as possible.

    Continue shopping